When an EV does not start charging at home, the cause is usually something simple, such as a connector that is not fully seated or a car setting that delays the session. Work through the steps below in order. Most issues are resolved in the first few steps, and the last steps explain when to call for help.
Step 1: Check the plug and connector
Make sure the plug is fully pushed into the outlet or the charger's receptacle, and that the connector is fully seated in the car's charge port. Listen for a click or check for a lock indicator if your car shows one. Unplug, wait a few seconds, and plug in again.
Step 2: Check the car's settings
Many EVs have scheduled charging, departure timers or charge limits. A timer set for a later time, or a limit set below the current battery level, can make the car look as if it is not charging. Check the charging screen for your car and review these settings.
Step 3: Check the charger's indicator
Look at the status light or display on the charger. Note what it shows, and check the charger's documentation for what that status means. Write it down before you contact support, since it helps the team diagnose the problem faster.
Step 4: Check the breaker
Look at your breaker panel to see whether the breaker for the charging circuit has tripped. A tripped breaker sits between ON and OFF or in the OFF position. If it trips again soon after you reset it, stop and call a licensed electrician. Do not keep resetting it.
Step 5: Check the outlet
Look at the outlet for scorch marks, a loose fit, warmth or a burning smell. If the outlet looks damaged, stop using it and do not attempt repairs yourself. If another proper outlet of the same type is available and known to work, you may plug into it to test the car. Otherwise, call an electrician.
Step 6: Restart and try again
Turn the car off, close the door, wait a minute, and then start a new charging session. Restart the car if the screen still shows an error. Keep a note of any error text and of the steps you have already taken.
When to contact support or an electrician
Contact EVIQO support if the charger shows an error or does not respond after the steps above. Call a licensed electrician if the breaker trips repeatedly, the outlet is damaged or hot, or the problem is in a hardwired circuit. Do not open the charger or the wiring yourself.
How this applies to EVIQO chargers
All five EVIQO chargers are 240-volt Level 2 units with a 25 ft cable. The 40A plug-in and NEMA 14-50 models plug into a proper 50-amp outlet. The 48A hardwired models are connected to a 60-amp circuit by a licensed electrician. If a hardwired unit will not charge, start with the car settings and breaker checks above, then contact your electrician or EVIQO support.